1. What happens when company personnel or customers drive in and out of the park?
Answer: When company personnel or customers drive in and out of the park, security guards use standard traffic gestures to direct vehicles through the gate and return courtesy to show respect for internal personnel or customers. If a visitor's vehicle wants to enter the park, the security guard should politely inquire about the name and room number of the customer he wants to visit and register them for release; call the inspectors together to help guide and park the vehicle in an orderly manner.
2. What should visitors do when they enter the park?
Answer: When a visitor enters the park, the security guard should automatically go forward and politely inquire about his whereabouts, the number of the room being visited and his name. Visual walkie-talkie is used to get in touch with customers and get their approval before releasing it. It is recorded in Visitors Registration Book.
3. What should interior decoration personnel do when they enter the park without the requirement of Decoration Personnel Pass?
Answer: If you find out that it is a first-time entrant, you can register its valid certificate and let it in. It is also advised that it should deal with the specific matters of "Decoration Personnel Pass" and the latest time to issue the certificate, which should be dealt with within 1-3 days under general conditions. If the personnel are not handled for a long time, they will be excluded and asked to deal with the Decoration Personnel Pass.
4. What should we do when customer goods are moved out of the park?
Answer: When customers have goods to move out of the park, they should first go to the property service center to deal with the "goods release slip". Only after the Customer acknowledges (signatures) and the security guard checks the correctness, can it be released. If the customer is not available and it is not convenient to sign and acknowledge, the owner (user) should be contacted by other means, and approval can be obtained before release. And make specific records.
5. What happens when the customer goods go out without the Letter of Release but force them to go out?
Answer: If a customer's goods are forced to leave without a "Letter of Release", he shall have the right to detain them and immediately state that the Property Service Center will come forward for negotiation. When driving a vehicle forcibly out, the vehicle type and license plate number shall be recorded and reported to the superior immediately.
6. What will the salesman do when he wants to enter the park to sell?
Answer: When a salesman wants to enter the park for marketing, he should politely clarify the rules of the park, obstruct his bad behavior, and advise him to leave the park.
7. What happens when the tenant has to move out of the park without paying the full fee?
Answer: The security guard should politely ask the tenant if there is any outstanding fee. Please go to the property service center to pay the related fee immediately, and then release it after obtaining the approval of the property service center and customers.
8. What happens when customers have large items that need to be transported by elevators?
Answer: When a customer really needs to use the elevator to transport large items, he should politely ask the room number of the specific handling, and clarify the relevant rules of the park, and immediately tell the security guard of the inspection post to arrive at the designated address to provide services for the customer.
9. What happens when the customer delays the goods on the hard ground?
Answer: When the security guard sees the customer delaying the goods on the hard ground, he should be quick to obstruct them and check whether the goods are damaged on the ground. When security guards bring large or heavy items to customers entering or leaving the park, they should promptly make polite inquiries (such as arriving at the destination, whether they need assistance, etc.) to facilitate timely obstruction of bad behavior. If the ground damage is caused by the customer's delayed behavior, the name and work unit should be specifically inquired, and the attendance of the personnel of the property service center should be stated together.
10. What happens when customers pile up goods on public corridors to affect traffic?
Answer: Customers should politely advise them to move away from public corridors to keep the corridors unobstructed, and help them to move the goods and keep the normal corridors unobstructed..