（一）用语文明。在值勤中与人交谈时，态度要和善，语气要亲切，言辞要得体，给人以礼貌表示。保安员值勤文明用语很多，如检查验证时，应说“请出示您的证件”；须进行登记时说“麻烦您登记一下”；如遇对方不友好时说“请不要生气，有话好好说”；遇对方表示感谢时， 应说“不用谢， 这是我们应该做的”等等。
(1) culture of language. When talking to people on duty, the attitude should be good, the tone should be kindly, the words should be appropriate, and the politeness is expressed. The security guards on duty civilized language a lot, such as check verification, should say "please show your ID card to register;" said "could you check"; in case of other unfriendly and say "please don't be angry, so good"; in case of express gratitude to the other side, should say "no thanks. This is what we should do.".
(two) be generous in sitting posture. In the duty, the sitting posture should be relaxed, natural and generous. Sit at the upper body should be straight, not bent, not hanging shoulder, swing leg, foot, shaking body, knees should not be free to hold hands together, pull the tables and chairs, when talking with people, should sit straight and two head up each other, is full of spirit.
(three) the standing position is dignified. When on duty should stand, abdomen, straight waist, chest, shoulders later flat, arms drooping naturally, keep the body upright, give a person a kind of relaxed feeling, reflect the security guards of the majestic. Don't stand Eastern slanting West evil, arched dormer.
(four) walk steadily. When walking, the body should stand upright, lift up the chest, look ahead, the legs move forward rhythmically, and the pace should be natural and steady. Walking in public places, to comply with traffic rules; between pedestrians to be courteous; when talking with people to stand aside; two people don't wear uniforms is walking; walking, not eating, smoking and hand in the pocket inside.
(five) conversation is natural. No matter in any occasion, a security guard should be sincere and generous in his manner, kindly and naturally, with a smooth speech. Greetings pay attention to the use of polite language. Avoid posturing, loudly, shout and wrangle.