If we think that the inspection service is coexist, we must ask where the security inspection service is. I believe that the security inspection services reflect the whole process of security inspection. It is necessary to point out that security inspection does not mean to relax the standards of security inspection in the process of security inspection, not to ignore the safety first, but to be polite in the performance of our business.
The reason why we say that, first, the civil politeness in the security inspection process will not interfere with the normal execution of our official duties, that is, a few passengers do not cooperate, and most of them do not understand our inspection. As long as we are patient and careful to explain the situation to the passengers, most passengers can understand. I found that some security departments do very well in this area. They "people-oriented" in time to understand and master the new situation of passengers in the security inspection process, through flexible service skills, language, posture, and so on, to provide more subtle and thoughtful service, as far as possible to avoid the psychological complaint and exclusion in the psychological inspection process, nu Force makes every passenger happy in body and mind.
Secondly, civility and courtesy on duty is an important part of service as well as the embodiment of security inspection service. In the actual security inspection process, civility and courtesy is not a problem that can be ignored, nor is it serious, the language is hard, and the action is rough. On the other hand, in the process of security, our courtesy is not only a guarantee of security, but also the praise of the passengers, and we can also be in a happy mood when we work. For example, when the passengers are asked to greet the passengers, the security inspectors are afraid of a nod and a smile, and after the inspection, they return to the passengers with their hands, and then say thank you, and so on. These fine points not only make the passengers feel our good service, but also reflect the cultural quality, moral quality and psychology of the security inspectors. Quality and business capacity, more importantly, reflect the overall quality of security inspection personnel, reflecting the service quality and image of airports.
Security inspection has become an integral part of the airport, which determines that the security inspection service must be available. From the perspective of business relationship, the security inspection service is also a civil aviation public security. From this relationship, the security inspection service must be ensured. These factors lead to the coexistence of civil aviation security inspection and service.