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机场安检我们需要达到什么要求?

发布时间:2018-04-12来源:http://www.lnzhongtebao.com
如果我们认为安检服务是并存的话,自然要问,安检服务体现在什么地方?笔者认为,安检服务体现整个安检过程中。需要指出的是,安检服务不是指在安检过程中放松安检执行的标准,更不是忽视安全第一,而是我们在履行公务时的文明礼貌。
If we think that the inspection service is coexist, we must ask where the security inspection service is. I believe that the security inspection services reflect the whole process of security inspection. It is necessary to point out that security inspection does not mean to relax the standards of security inspection in the process of security inspection, not to ignore the safety first, but to be polite in the performance of our business.
我们之所以这样讲,其一,安检过程中的文明礼貌不会妨碍我们正常的执行公务,就是个别旅客不配合,多半是对我们的检查不理解,只要我们耐心仔细向旅客说明情况,大多数旅客都能够理解。笔者发现,有些安检部门在这方面做的很好,他们“以人为本”及时了解、掌握旅客在安检过程中的新情况,通过灵活的服务技巧、语言、姿态等,提供更细微周到的服务,尽量避免旅客心理上对安检过程中的埋怨和排斥,努力使每位旅客“身心愉悦、旅途愉快”。
沈阳保安公司
The reason why we say that, first, the civil politeness in the security inspection process will not interfere with the normal execution of our official duties, that is, a few passengers do not cooperate, and most of them do not understand our inspection. As long as we are patient and careful to explain the situation to the passengers, most passengers can understand. I found that some security departments do very well in this area. They "people-oriented" in time to understand and master the new situation of passengers in the security inspection process, through flexible service skills, language, posture, and so on, to provide more subtle and thoughtful service, as far as possible to avoid the psychological complaint and exclusion in the psychological inspection process, nu Force makes every passenger happy in body and mind.
其二,文明礼貌执勤是服务的重要内容,也是安检服务的体现。在实际安检过程中文明礼貌执勤,不是可有可无的问题,也不是表情严肃、语言生硬、动作粗野就是严格安检检查。相反,在安检过程中我们的文明礼貌执行不仅保证安全检查,而且也能够得到旅客的赞誉,同时我们自己工作时也能心情愉快。比如,在验证时问候旅客,安检人员那怕是一个点头与微笑、检查完以后用双手递还给旅客,然后说谢谢,等等,这些细微之处不仅能让旅客感受到我们的优质服务,而且业反映出了安检人员的自身文化素养、道德品质、心理素质及业务能力,更重要的是体现了安检服务人员的整体素质,体现了机场的服务质量与形象。
Secondly, civility and courtesy on duty is an important part of service as well as the embodiment of security inspection service. In the actual security inspection process, civility and courtesy is not a problem that can be ignored, nor is it serious, the language is hard, and the action is rough. On the other hand, in the process of security, our courtesy is not only a guarantee of security, but also the praise of the passengers, and we can also be in a happy mood when we work. For example, when the passengers are asked to greet the passengers, the security inspectors are afraid of a nod and a smile, and after the inspection, they return to the passengers with their hands, and then say thank you, and so on. These fine points not only make the passengers feel our good service, but also reflect the cultural quality, moral quality and psychology of the security inspectors. Quality and business capacity, more importantly, reflect the overall quality of security inspection personnel, reflecting the service quality and image of airports.
安检成为机场的一个组成部分,这就决定了安检服务必须有。从业务关系上看,安检服务又属民航公安,从这一关系决定了安检服务必须确保无误。这些诸多因素的存在导致民航安检与服务并存的现状。
Security inspection has become an integral part of the airport, which determines that the security inspection service must be available. From the perspective of business relationship, the security inspection service is also a civil aviation public security. From this relationship, the security inspection service must be ensured. These factors lead to the coexistence of civil aviation security inspection and service.

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